How the Comtegra
support works
Work in 24/7/365 mode
Service in Polish and in the Polish time zone
Access to customer-critical devices
Own laboratory
Having our own laboratory, we are able to map the client’s environment and perform tests of the selected solution in the preparation phase, ensuring the success of the implementation and the stability of the production environment. In addition, we are able to reproduce errors that occurred in the environment and then analyze them without endangering the client’s systems.
Authorized
Service Centers
CheckPoint Certified Collaborative Support Provider
NetApp Support Services Certified (SSC)
NetApp Authorized Professional Service Partner (APSP)
Quantum Authorized Service Provider (ASP)
Commvault Service Center
Technical support levels
Proper care of IT systems is necessary for the efficient functioning of any organization. Ensuring the continuity of processing key applications reduces the risk of financial and image losses. Therefore, in order to meet the expectations and needs of our clients, we offer our support at all levels.
Technical assistance
According to the specialist’s working hours
- reconfiguration
- software upgrade
- tests
- preparation and updating of documentation
Proactive services
Preventive care
- monitoring
- periodic reviews and reports
- environmental tuning
- installation of necessary patches
Reactive services
Breakdown support
- guaranteed response and repair times
- restoring the functioning of the environment and / or the application
- coordination of the work of other suppliers
- diagnosis, problem solving
- restoration of the environment
Our competences
387
technology certificates
19
hardware and software
manufacturers
55
technical persons providing
services
387
certyfikatów
technologicznych
19
producentów sprzętu
i oprogramowania
55
osób technicznych
świadczących usługi